Customer Service Representative Remote Job (2024)

Work From Home Job | New Recruitment 2024 Apply Online(Customer Service Representative)

Customer Service Representative Post Details:-

Customer Service Representative (Chat / Email)

Customer Service Representative Job Information:–

“Our ideal candidate shall have excellent customer service skills and be passionate about helping customers. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool.”

Customer Service Representative Vacancies & Company Details:–

Notification released by	IntouchCX
Can Male & Female both are eligible	Yes
Application Submission Mode is	Online
Type of Job	Permanent Job
Last date	ASAP
Salary	As Per Norms

Job Roles & Responsibilities(intouchcx):–

You will be Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
Responsible to handle inquiries in a manner which meets quality and performance standards
Identify and escalate priority emails to appropriate channels
Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
Document customer transactions accurately in the appropriate systems
Coordinate with the co-workers, lead persons and other departments as appropriate
Actively listen to the customer, and show empathy and patience
Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed in all contacts
Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
Learn and retain a thorough working knowledge of all existing and new processes and procedures
Respond to incoming chats/emails within the stipulated SLA and meet the quality and performance standards by achieving assigned Key Performance Indicators – e.g. Contact Handle Time, Quality, CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned

As a Customer Service Representative (Chat / Email) You Have:-

Required Knowledge of eCommerce websites
The Candidates who have average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation, they are eligible also
Ability to listen attentively and actions to meet the client’s specific requirements as per business
You have to do work in a fast-paced, changing environment
Need to organize and follow up multiple tasks / details with accuracy and timeliness
You should be knowledge about Phone System, Personal Computer (PC)
Maintain all organizational policies and process

Education / Experience Requirements

Education – Any Graduate
Experience – 0 to 5 years

Information about Important Dates to Apply –

Online apply Starts date	Process Already Started
Last Date to apply	As soon as possible

(Customer Service Representative) Age Limit & Fee –

Age Limit	Minimum – 18 Maximum As Per Morning Star norms
Fees	never ask to pay anyone (NO FEE)

Note – They never ask to pay any fee for job. So don’t pay to anyone for any job.

Job Eligibility & Selection Process –

Eligibility / Educational Qualification	Graduate
Selection Process	LIVE TEST

Required Links:-

Apply through the Link given below & also Register yourself.

IntouchCX Recruitment Apply Online	Link
Latest High Salary Jobs 2024 (Watch more)	Link

Permanent Work From Home Jobs 2024