Exciting Career Opportunity at Amazon – Join Our MyHR Live Support Team!
Location: Bangalore, India
Salary: Not Disclosed
Industry: Internet/E-Commerce, Retail/Merchandising
About Amazon:
At Amazon, every day is Day One. We’re on an ambitious journey to become Earth’s Best Employer, and to achieve this, we’re looking for talented, passionate, and driven individuals. If you’re eager to make a real impact and help millions of people, this is your chance to join a team that genuinely cares.
About the Role – HR Professional (MyHR Live Support Team):
Do you thrive on connecting with people, solving problems, and making a difference? The MyHR Live Support (MHLS) Team is at the heart of our commitment to supporting Amazon’s global workforce of 1.5 million employees. We provide top-notch HR support across various areas like Time Away, Work Events, Life Events, and Compensation services.
As an HR Professional, you’ll be the go-to expert for employees, handling inquiries with empathy, tact, and confidentiality. Whether it’s a quick chat, phone call, or ticket resolution, you’ll be the friendly, professional voice that helps guide Amazonians through their HR needs.
Key Responsibilities:
- Own each interaction: Ensure that every employee contact is managed with care, providing quick, effective, and thoughtful resolutions.
- Communicate and support: Handle employee inquiries via phone, chat, tickets, and email with a high standard of customer obsession.
- Problem-solve efficiently: Use available documentation and escalate when necessary, ensuring comprehensive, empathetic solutions.
- Build trust: Adapt your approach to fit each employee’s unique situation, demonstrating understanding and patience.
- Collaborate and improve: Work with partner teams to resolve complex issues and contribute to refining HR processes.
- Exercise sound judgment: Balance process adherence with the needs of employees, employing critical thinking to find solutions.
What You Bring to the Team – Basic Qualifications:
- Bachelor’s or Master’s degree.
- 0-10+ years of experience in contact centers, customer service, HR, or similar fields.
- Fluent English (excellent written and verbal skills).
- Flexibility to support 24×7 operations.
- Reliable internet connection (50-100 Mbps) prior to start date.
Preferred Skills and Experience:
- 5+ years in customer service, HR, or related fields.
- Familiarity with US leave and disability laws.
- A detail-oriented mindset with strong problem-solving and multitasking capabilities.
- Exceptional empathy and adaptability in customer interactions.
Why Join Amazon’s MHLS Team? Working with us means you’re part of a community that values innovation, collaboration, and making a difference. You’ll grow, learn, and have opportunities to expand your career in ways that make you proud. Join us in helping Amazon’s mission to empower and support our global team—together, we can achieve more.
FAQs:
1. What does the MyHR Live Support (MHLS) Team do at Amazon?
The MHLS Team is dedicated to providing HR support to Amazon employees around the world, assisting with questions and issues related to Time Away, Work Events, Life Events, and Pay & Compensation.
2. What kind of work schedule is expected for this role?
The role requires schedule flexibility, including availability to support 24×7 operations.
3. What skills are necessary to succeed in this position?
Successful candidates should have strong communication skills, empathy, problem-solving abilities, and experience in handling confidential information. Adaptability, multitasking, and a customer-focused mindset are essential.
4. What type of internet connection is required for remote work?
Candidates should have a stable internet connection with a speed range of 50-100 Mbps before starting.
5. Does Amazon provide training for this role?
Yes, Amazon ensures all new employees receive comprehensive training to understand their roles, the tools they’ll use, and best practices for HR support.
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